Customer Information Management
* Information management is the crucial skill in financial services
* Covers the very latest (and possible future) delivery channels
In the financial services industry, information is the key resource, and extracting value from it is the key to commercial success. This text provides a thorough grounding in the skills and knowledge needed for the management of customer information in the financial services. It does so by examining information in the sector’s environment, change management, customer management and delivery channels including current and future developments.
Geared towards financial services students.
Database Management Systems
The success of many organizations depends upon information stored in database management systems. Given the importance of such systems, it is essential that managers with responsibility for IT understand the underlying database management system (DBMS) principles, are aware of the strengths and weaknesses of existing database technology and of likely future developments in the field. This book explores these areas.
Definitive Personal Assistant & Secretarial Handbook : A Best Practice Guide for all Secretaries, PAs, Office Managers and Executive
The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Written by a former Times Creme PA of the Year, it deals with every aspect of these vital administrative roles and the necessary skills, including: relationship management, communication and confidence, the secrets of body language, listening and questioning skills, coping with pressure and stress, dealing with difficult people, time management and personal organization.
The Definitive Personal Assistant and Secretarial Handbook is set to become a bible for all assistants world wide. Comprehensive and accessible, it will help you to maintain a professional image and achieve resounding success.
To access all additional resources for this book, visit http://www.koganpage.com/resources/pash
Delmar’s Comprehensive Medical Assistant : Administrative and Clinical
This medical assisting learning system provides coverage of administrative and clinical procedures and skills. The text integrates the DACUM competencies throughout, using a simulation approach to enhance learning. Two student practice disks are packaged with the text providing comprehenisive review of administrative and clinical content. Step-by-step detailed procedures illustrate basic and advanced medical assisting skills. End of chapter review questions with a critical-thinking emphasis reinforce learning of material covered. Topics covered include managed care, coping skills, therapeutic approach to patients, cultural diversity applications, as well as preparation for the Certified Medical Assistant (CMA) exam, and professional career success.
Digital and Analog Communication Systems
This text provides a broad introduction to basic analogue and digital principles and their application to the design and analysis of real-world communication systems. It provides students with a working knowledge of how to use both classical mathematical and personal computer methods to analyze, design, and simulate modern communication systems. This edition contains updated examples and homework problems (with selected answers) many of which require solution via a personal computer. Also new is the accompanying disk with over 115 computer solution MATLAB M-files and MathCAD templates for selected topics, as well as a new chapter with up-to-date cases of telephone, satellite, fibre optic, PCS, and HDTV systems.
Direct Social Work Practice : Theory and Skills
Through proven learning experiences that are as close to real-life practice as can be obtained from a book, “Direct Social Work Practice: Theory and Skills” prepares social work students for effective work in the field. Many of the case examples are drawn from social work practitioners as well as the authors’ own practice situations. Long praised for its appropriate level of rigor, the book integrates the major theories and skills that direct social work practitioners need to understand and master – thus giving the book its reputation as the classic source for helping students learn direct practice skills. Consisting of four parts, the book begins by identifying the mission of social work, its values, and knowledge base. The authors then differentiate generalist from direct practice and explore roles of direct practitioners. Common elements amongst diverse theorists are then examined while key intervention strategies and various client population and practice settings are presented.
Specifically, Part One provides the foundational/values and knowledge base material.