HANDLING EMPLOYEES PROBLEMS AND COMPLAINTS 2ED

Trivial issues can reach gigantic proportions if they are not handled skilfully. This practical self-study workbook is designed to help managers to develop their skills when faced with difficult problems and complaints from members of staff. Structured to allow managers to gain the confidence they need to face even the most daunting situations, the examples and sample dialogues show managers how to deal with a wide range of scenarios including: concerns about hazards in the workplace; excessive workloads; coping with delays; and retaining staff. There are exercises and examples, cases and sample scenarios.